Chief concierge of Fairmont Doha, Randy Santos, has been appointed international president of Les Clefs d’Or.
This world-renowned achievement follows years of dedication to his craft. As president of Les Clefs d’Or, Santos will be the head of the Executive Committee that is elected to manage and run the association in accordance with its statutes.
As chief concierge at Fairmont Doha, Santos serves as the key point of contact for guests and VIPs throughout their stay, providing first-class service and comprehensive information about the property and the local vicinity, and he is also responsible for ensuring that his concierge team operate at the highest standard.
Santos has previously held the position of 1st international vice-president, Union Internationale Des Concierges Hotels – UICH Les Clefs d’Or International, and founder and past president of Qatar Concierge Society and Les Clefs d’Or Qatar.
Les Clefs d’Or, or The Golden Keys, is a professional association of hotel concierges with around 4,000 members working in over 80 countries. Easily identified by the golden crossed keys on their lapels, members of Les Clefs d’Or are an elite, globally connected group committed to exceptional standards for guest service.
Les Clefs d’Or includes the cream of the crop of concierges from all around the world. Those who are a part of Les Clefs d’Or have the skills and contacts to provide guests with the services that no others can. The pillars of the organisation are service and friendship, and before earning the right to wear the coveted golden keys those who aspire to become members must have several years of experience as a hotel concierge and prove beyond doubt that they can deliver the highest quality service.
Hani Akkari, general manager for Fairmont Doha, said: “We are incredibly proud that Randy Santos has been appointed international president of Les Clefs d’Or. To have an exemplary leader whose accolades have been recognised by UICH Les Clefs d’Or is a feat worthy of celebration. Clefs d’Or concierges are motivated by a genuine desire to serve their guests and this honour is reflective of the care that Randy and his team take to ensure that the guest’s safety, well-being and quality of stay is of the highest standard.”
The luxurious five-star Fairmont Doha contains 270 rooms, 92 suites, four themed suites and one presidential suite, all inspired by the interiors of luxury mega yachts. With gold mosaic wall tiling, the rooms present an outstanding visual spectacle with rounded and curved walls.
Randy Santos
A Fairmont Doha room.
