Nissan has introduced a comprehensive manufacturer-backed roadside assist programme, Nissan Assistance in the Middle East to enhance convenience and ownership experiences for customers.Debuting on the all-new Nissan Patrol, this innovative programme is available to customers in select markets and will be made available across all MY25 models. Nissan Assistance provides five years peace of mind to customers and is currently available at Saleh Al Hamad Al Mana Co., showrooms located across Qatar.Nissan Assistance, includes a wide range of services tailored to address everyday challenges and unique driving needs. These include onsite support for minor mechanical and electrical faults, flat tire replacement, and towing assistance to the nearest Nissan authorised service centre in the event of a breakdown. The programme also provides lockout services for lost keys, fuel assistance, and exclusive sand recovery of up to 10 kilometres inside the desert.Nassim Mourani, general manager of the Automotive Group at Saleh Al Hamad Al Mana Co., said, “ With the launch of the Nissan Assistance programme, we are raising the bar for customer care and convenience in the region. This manufacturer-backed roadside assistance service, available on the all-new Nissan Patrol and soon across all MY25 models, offers unmatched support when it matters most. Whether it's a flat tire, fuel assistance, or even sand recovery, our customers can rely on prompt, professional service, 24/7.”When customers contact the 24/7 multilingual call centre, trained and experienced agents first attempt to resolve issues over the phone, ensuring quick and effective support. If onsite assistance is required, Nissan’s trained technicians promptly reach customers within a short timeframe to provide services such as flat tire replacement or a battery boost. Customers also benefit from WhatsApp support with live tracking, allowing them to stay informed of their assistance in real time.For more complex issues and should a vehicle need to be towed to an authorised Nissan service centre, customers enjoy additional conveniences such as complimentary taxi services within city limits. In the event of a breakdown abroad, the programme provides up to three days of hotel accommodation. If repairs exceed 72 hours, customers are further supported with a complimentary flight ticket back to their country of residence, ensuring peace of mind during unexpected situations.To reach Nissan Assistance, customers can simply scan the QR code conveniently placed in the main warranty booklet or on the driver-side door, to directly connect with support services. Additionally, WhatsApp support is also available, ensuring seamless and immediate access for customers.