Qatar Islamic Bank (QIB) has recently received three awards at The Asset Triple A Digital Awards.
The bank was honoured with the titles ‘Digital Bank of the Year in Qatar’ for the fourth year in a row, ‘Best Retail Mobile Banking Experience in Qatar’, and ‘Best Mobile Banking Application in Qatar’ to recognise its pioneering efforts in digital banking innovation and commitment to enhancing the customer journey.
QIB has made significant progress in introducing first-to-market digital products and services in Qatar, as part of its commitment to offering customers innovative and convenient banking solutions that match their lifestyles and needs.
The bank introduced over 50 new digital features across its digital channels last year, showcasing a commitment to enhancing the digital experience for both individual and corporate customers.
Notable digital innovations in 2023 include the QIB Lite app, QIB SoftPOS solution, the digitalisation of all credit and debit cards, QIB Marketplace, the launch of innovative services, such as Travel Mode, and a carbon emission tracker.
Over the past year, QIB has significantly bolstered digital engagement with an astounding 99% of transactions being self-serve. This remarkable feat has led to a notable 36% reduction in branch transactions since 2021 allowing the branch employees to focus on financial advisory and better service.
QIB’s comprehensive digital strategy and continuous innovation have resulted in increased digital engagement, improved customer experiences, and a wider range of accessible and convenient services, contributing to the growth and sustainability of the bank in a rapidly evolving financial landscape. In 2023, the Retail mobile app, the primary channel for all individuals banking with QIB, witnessed an increase of 17% in registered users, 28% in financial transactions and 42% in non-financial transactions.
Constantinos Constantinides, QIB Chief Strategy and Digital officer, said: “We are honoured to be acknowledged by The Asset Triple A for our groundbreaking endeavours in advancing digital services development and adoption within Qatar’s retail and corporate banking landscape.
“Through strategic investments in technological innovation, we have revolutionised the customer experience, setting a new standard in both retail and corporate banking that rivals some of the most progressive global institutions, both in terms of innovation and business results contribution.”
The bank’s mobile app consistently ranks high in customer satisfaction as per their ratings on the different platforms. The QIB mobile app is available on the App Store, Google Play, and Huawei AppGallery. Customers can download the app and easily self-register using their active ATM/debit card information.
