HMC Clinical Imaging Dept records 46,000 WhatsApp interactions

More than 46,000 patients at HMC have benefitted from the use of WhatsApp Business service for managing and following up on their radiology examination appointments since its launch in 2022.This service provides an additional communication channel for patients to manage and follow up on their radiology appointments via instant messaging through the WhatsApp application, eliminating the need to call the Clinical Imaging Appointment Centre.Dr Amal al-Obaidly, chairperson of Clinical Imaging Services at HMC, praised the exceptional level of service provided by the team responsible for managing requests submitted through the WhatsApp Business service. She emphasised that all necessary resources have been made available to ensure prompt service delivery to patients across all clinical imaging facilities at HMC.Mashael al-Ajeel, assistant executive director of Clinical Imaging Services Operations at HMC, said: " The WhatsApp service at the Clinical Imaging Appointment Centre has proven to be highly beneficial as evidenced by the number of patients who have used it. This is further reflected in the high overall satisfaction level with the service following a recent questionnaire, which has reached 93%.”"The Clinical Imaging Department continues its efforts to integrate technology and innovation into its operations and services, with a focus on patient-centred care. This stems from the important role of clinical imaging as an essential pillar for delivering healthcare services at HMC,” said al-Ajeel.HMC’s Clinical Imaging Services urges all patients to use the WhatsApp service to contact the Clinical Imaging Appointment Center at 44393377 from 8am to 6pm, Sunday to Thursday, and from 8am to 3pm on Saturdays.