The Qatar Financial Centre (QFC) was awarded ISO 9001:2015 certification for processing immigration services by BSI (British Standards Institution), a leading global certification body.
The ISO 9001 is an international standard for quality management systems (QMS), which provides a framework for organisations to meet customer and regulatory requirements while continuously improving their processes.
The certification demonstrates the recipients’ commitment to quality and enhancing customer satisfaction, according to BSI.
The QFC, through its client affairs (CA) department, works closely with clients to understand their specific needs and ensure smooth set up journey.
CA is exclusively dedicated to handling immigration services for QFC clients, managing service requests related to resident permits, resident permit renewals, business visas, and other immigration-related matters.
"At QFC, our mission is to pave the way for business success in Qatar. We recognise the challenges companies may face when setting up their business, and that is why we provide tailored and dedicated support every step of the way. We aim to remain customer-centric, providing our stakeholders with high-value service," said Yousuf Mohamed al-Jaida, QFC Authority chief executive officer.
Ilias Karampoikis, IMETA Sales and Commercial Director, BSI, commented on the value of ISO certification, saying, it helps to show its commitment to improvement as well as to quality products and services.
“This validates QFC’s proactive approach to demonstrating quality, which can bring long-term, positive benefits to employees, customers and society," he said.
The ISO certification not only promotes operational efficiency, reduced waste, and increased customer trust but also fosters a culture of continuous improvement and consistent quality across all processes.
Yousuf Mohamed al-Jaida, QFC Authority chief executive officer, receiving the ISO certification.
