Agreement will see transformation of Vodafone's network and customer service operations through deployment of Microsoft Azure and Microsoft Azure OpenAI
Vodafone Qatar has signed a landmark five-year partnership agreement with Microsoft, which will see the transformation of its network and customer service operations through the deployment of Microsoft Azure and Microsoft Azure OpenAI.
The collaboration forms part of Vodafone Qatar’s commitment to enhancing its service offering to both its consumer and enterprise customers and will see the telecommunications provider migrate its information technology capabilities to Microsoft Azure. Key benefits of the rollout are improved efficiency, scalability and increased security of Vodafone’s data and applications.
As part of the agreement, Vodafone Qatar will develop a generative AI Centre of Excellence in Doha, leveraging Microsoft Azure OpenAI, to improve and augment generative AI capabilities in Vodafone’s digital product offerings to its customers.
Vodafone Qatar will also focus on upskilling and reskilling its workforce to be in a position to utilise the latest innovations on Microsoft Azure cloud and Azure OpenAI. Employees will be trained in new technologies and redeployed in strategic growth areas, ensuring they are equipped to handle the evolving demands of the digital landscape.
From a customer experience point of view, Vodafone Qatar will be able to utilise Microsoft Cloud Stack to offer truly hyper-personalised experiences across all its customer touchpoints.
The new endeavour will also see Vodafone Qatar and Microsoft deliver a new partnership whereby the telecommunications provider will be able to develop bespoke cloud and AI offerings for the Qatar enterprise market, earning Microsoft partner designations and certifications which will help Vodafone Qatar demonstrate its technical capabilities, and expand its reach to customers.
Ramy Boctor, Chief Technology officer at Vodafone Qatar, said: “This exciting new partnership with Microsoft underscores our unwavering commitment to transforming Vodafone Qatar from a telco to a techco through investments in cloud, Artificial Intelligence, and digital transformation, as well as our dedication to providing cutting-edge solutions to our customers while fostering a culture of continuous learning and development within our workforce.”
Lana Khalaf, general manager of Microsoft Qatar, said: “We are very excited to announce our partnership with Vodafone Qatar which will digitally transform Vodafone’s business and IT operations and enable Vodafone to provide cutting-edge digital experiences built on Microsoft Azure and advanced AI to the consumer and enterprise customers.
“As part of this agreement, Microsoft will be working closely with Vodafone to accelerate the Generative AI skilling and adoption across the workforce to deliver on Vodafone Qatar's vision of creating an innovative, modern and connected society.”
Ramy Boctor, Chief Technology officer at Vodafone Qatar, and Lana Khalaf, general manager of Microsoft Qatar, signing the agreement in the presence of key executives.
