The Primary Health Care Corporation (PHCC) celebrates World Customer Service Week under the theme 'Striving for the Best,' until October 11, to raise awareness among its employees and to enhance their skills in serving patients.
The Hayyak Service plays a critical role at PHCC, significantly enhancing the patient experience and achieving satisfaction through visits and interactions with healthcare providers, a statement said. It offers information, answers questions, addresses patient needs and listens to suggestions for continuous improvement.
If there are any issues or complaints, the Hayyak Service plays a vital role in addressing them promptly and efficiently to ensure their resolution. PHCC operates 31 health centres.
In the second quarter of 2024, 816 feedback cases were recorded and resolved in co-operation with customer service employees. Al Kaaban Health Centre achieved the lowest number of feedback cases during the second quarter of this year.
The most common complaints and feedback in the second quarter were related to access, appointments, admissions, transfers and discharges; competence/quality of work; as well as attitude and behaviour.
PHCC has reminded patients of the available channels to submit feedback or suggestions through the following: Calling the Hayyak Call Centre at 107, speaking with Hayyak Service employees at the health centres, filling out the complaint form with the Hayyak Service at the health centres, sending an e-mail to [email protected] or [email protected], sending feedback via social media platforms: Facebook: Primary Health Care Corporation, X: @PHCCqatar, Instagram: @phccqatar
