The Ministry of Commerce and Industry (MoCI) has held a consumer rights awareness workshop for the members of the Ehsan Centre, a Qatar Foundation social work entity that is affiliated with the Ministry of Social Development and Family.
Ehsan Centre played a key role in this initiative, which aimed to equip its members with vital knowledge about their consumer rights, empowering them to make informed and confident purchasing decisions.
The impactful workshop, which provided a comprehensive overview of the ministry’s Consumer Affairs Department, highlighting its organisational structure and critical functions. These include combating commercial fraud, inspecting factories and retail outlets to ensure product compliance, and managing consumer complaints efficiently.
Key aspects of consumer rights, as outlined in Law No 8 of 2008 on consumer protection and its executive regulations, were discussed. Participants gained insights into their rights, such as receiving an invoice in Arabic with detailed information about purchased goods or services and contractual protections, including repair or replacement of defective products.
Additionally, the workshop addressed supplier obligations, such as clear pricing, sufficient product information, and avoiding misleading advertisements. It emphasised key points to be considered when purchasing goods and services, such as the importance of visible pricing, adequate product information — including characteristics, price, and warranty — and ensuring the use of the Arabic language in all advertisements, information, documents, and warranties related to goods and services.
The session concluded with a hands-on field tour of a shopping centre, where participants took part in proper purchasing techniques and applied the knowledge acquired during the workshop, ensuring a lasting impact.
Participants at the Ministry of Commerce and Industry consumer awareness workshop.
