The Public Works Authority (Ashghal) continues its impressive customer services while assisting the public and companies and addressing their woes.
According to figures released by Ashghal, during February its official website recorded 2,451 visits and the Customer Service Centre witnessed 717 client visits. Ashghal’s Contact Centre received 5,367 calls while 3,080 requests were submitted through the Customer Service Centre.
The centre offers nine communication channels, through the contact centre on “188”, via E-mail, customer service centres, the mobile application “Ashghal 247”, E-Services portal, social media, Ashghal official website and the media monitoring team.
The public can contact Ashghal by dialling 188 24x7 or visit the Customer Service Centre at Asghal headquarters and Salwa Road office. Also, they can keep up with the news through their official social media accounts.
Ashghal provides all its services to individuals, companies and the government through a standardised online customer zone portal. Using this portal, visitors can register their information and fill out the online form that is linked to the databases of the concerned authorities to facilitate access to the service and submit requests from anywhere at any time.
Ashghal also monitors the public comments that are received through the radio and local newspapers and responds to them.
It’s possible to upload texts, geolocation, photos and documents simultaneously and directly attach them with the notification and service requests to complete the process. Ashghal receives customers in the customer service centres in both of its branches daily to provide them with assistance.
