Dr Mariam Abdul Malik and Hassan Jassim al-Sayed exchanging the MoU as other officials of PHCC and ictQatar look on.
Hayyak 107, the helpline of the Primary Health Care Corporation (PHCC), is now available round-the-clock, daily, in five languages. The development is the result of the PHCC and the Ministry of Information and Communications Technology (ictQatar) signing a memorandum of understanding.
Hayyak 107 has joined ictQatar’s government call centre, as a result of the MoU which was signed by Dr Mariam Abdul Malik, managing director, PHCC and Hassan Jassim al-Sayed, assistant undersecretary, ICT Government Programmes, ictQatar.
Joining the government call centre will enable PHCC to respond to the increasing number of enquiries for appointments, appointment cancellations or changes at more than 10 medical centres, which are expected to go up to 24 by 2016.
“Through the agreement, Hayyak 107 will provide the best international customer service and call centre standards,” an official said. The helpline will be available in Arabic, English, Tagalog, Urdu and Malayalam.
“We are keen to establish a strong relationship with our patients as this is considered a very important part of providing them with a sustainable service,” said Dr Abdul Malik during the signing ceremony. “Booking appointment to see a doctor through the Helpline Hayyak 107 saves patients’ time, allows doctors to have sufficient time to be prepared and gives each patient about 15 minutes to be examined,” she said.
Al-Sayed expressed pleasure over PHCC’s Hayyak 107 joining the government call centre at ictQatar. “The move will help broaden the services of PHCC through designating an around-the-clock hotline to receive and respond to the maximum number of calls and enquiries from the public which would save time and effort,” he said.
PHCC first launched Hayyak 107 in June 2014, allowing people to book appointments in four health centres.