“This year has once again been one of significant growth and progress for our Ambulance Service,” said Dr. Robert Owen, chief executive officer of the Ambulance Service, in his opening remarks.
“We have helped more people than ever before in their time of need and expanded many areas of our service. I am proud of our teams’ commitment over the last 12 months and delighted to be part of a service that consistently performs to the highest international standards,” he recalled.
During the ceremony, awards were handed out to individuals and teams, recognising staff from the full spectrum of services delivered by the Ambulance Service. This includes emergency response services, patient transport, and business and support services, as well as the teams from the Mobile Healthcare Service and Patient Contact Center and those providing care in HMC’s Patient Recovery Center.
The Ambulance Service has introduced a range of advances to ensure patients receive the highest standard of emergency response care possible. Recent advances include the launch of a new state-of-the-art ambulance fleet, an expanded LifeFlight air ambulance service, dispatch points located across the country and specialist medical equipment located on-board vehicles.
This progress has continued throughout 2016, as Ahmed al-Bakri, operations manager, Ambulance Service and co-host of the ceremony explained: “We have launched new patient transport vehicles as part of our non-emergency fleet - improving patient experience, introduced the computer aided dispatch technology to improve the way we manage our fleet and implemented the electronic patient clinical record - advancing the way in which patient information is communicated. We have strengthened our ability to respond to major incidents and also expanded our Mobile Healthcare Service - providing vital care outside the hospital setting.”
“The nomination process was carefully planned to ensure a transparent process that would encourage nominations from all areas of our service,” added Dr Owen.
