Vodafone has launched a ‘Bill Manager’ which ensures its Red postpaid customers will not be charged extra. The new product automatically gives customers the benefits of the best local data or roaming products when they go out of bundle without having to activate those products in advance.
“Vodafone understands that the customers are using more and more data locally as well as while travelling abroad,” Vodafone Qatar COO Mohamed al-Sadah said in a statement
yesterday.
He explained that Bill Manager challenges the standard telecommunications practice of operators that expects customers to keep track of what is the best product to add, how to add it and when to add it.
“Our new product does all of that without charging customers anything extra and ensuring their bill is always optimised with no extra unnecessary charges.”
For example, when customers start roaming in one of the 78 countries included in Vodafone passport pack and their roaming data or voice usage reaches QR100, which is the price of the passport pack, they will automatically receive 1GB data valid in 78 countries, 1GB additional data valid in the GCC countries and 100 roaming minutes valid for a week for no extra charge.
If the customer consumes the data or minutes within a week, Bill Manager will give them the same benefits the moment their usage reaches another QR100 and so on.
As another example, in local usage if customers consume all the local data allowance included in their plan and starts getting charged at the standard out-of-bundle rates, then upon spending QR20, Bill Manager will automatically give customers 200MB without additional charges, which is equivalent to the benefit of a Smart Data Rate product.
If the customer continues to consume local data and reaches QR60 in charges, Bill Manager will automatically add the benefit of QR60 mobile Internet pack, which gives the customer 1GB data.
Bill Manager continues tracking usage levels, giving benefits of 7GB data when a customer reaches QR100 and so on for all mobile Internet packs.
“Bill Manager is another first for our Red customers. It is possible for a postpaid customer to be charged over QR1,000 for 1GB of out of bundle data in Qatar. Now with Bill Manager this same customer will only pay QR60 for 1GB of extra data,” al-Sadah
explained.
Bill Manager will be available for free for new customers on Vodafone Red Plans and will be automatically added to existing Red customers from their
next bill cycle.
The new products will also keep customers informed via SMS notifications about their savings and customers can also check My Vodafone App at any time to check how much extra value Bill Manager has given them.
