NBK introduces service solutions package for trucks

Nasser Bin Khaled (NBK) Automobiles, the authorised general distributor of Mercedes-Benz in Qatar, has introduced the new Mercedes-Benz service solutions package dedicated to light and heavy trucks.The new solution is in line with the company’s “commitment to offer clients the best deals and options, providing reassurance that their vehicle is in safe hands at the best price ever”, NBK Automobiles has said in a press statement.Mercedes-Benz Service Solutions offer a customised range of services at a “fixed, transparent and low price, which reduces downtime and improves economic efficiency of the truck or fleet”, the statement notes.Khaled Sha’aban, general manager of NBK Automobiles, said: “Nasser Bin Khaled Automobiles is pleased to offer fleets this innovative solution, which has a wide range of benefits. Thanks to this package, all commercial vehicles and trucks will be maintained at the highest standards so they deliver the best performance.”Service Solutions are modular, which means that whether one has a fleet of long-distance haulage or single vehicles doing local distribution, Mercedes-Benz has the “right combination of service components to meet the requirements of every client”. “Service Solutions come with a variety of add-ons that also give you the opportunity to customise Mercedes-Benz service to your operational requirements. Based on customer request, other services can be added such as 24-hour roadside assistance, Fleet Board, tyre service, driver training and extended opening hours, among others,” NBK Automobiles explained.The Mercedes-Benz Service Solutions allow the customer to purchase the maintenance services of his vehicle “as per his needs, over the chosen duration and mileage, at a convenient price”. It covers the cost of parts, labour and operational fluids needed for the scheduled maintenance operations.Customers can choose from three customised packages: Best Maintenance, Select Plus and Complete.The Best Maintenance package pays from the first until the last day. It guarantees an increased vehicle resale value and when the customer decides to sell his truck, the Service Solutions will help him get a better price for it. The new owner will also have a service history and complete maintenance, which includes services performed by properly trained Mercedes-Benz technicians using only Mercedes-Benz genuine parts, assuring that the truck is maintained at the “highest standards to deliver the best performance”.In addition to these benefits, Best Maintenance has a fixed cost that allows the customer to know exactly how much the maintenance of his vehicle will cost over the next years. This will help them avoid the impact of inflation on maintenance costs.The Select Plus package offers the same benefits in addition to post-warranty cost protection, while Complete package adds more benefits such as scheduled maintenance, post-warranty cost and protecting wearing parts.