In a new initiative to enhance communication with the public and facilitate access to several services for different categories of customers, Ashghal has launched a new mobile application, Ashghal 24/7, available on the Android and iOS.
The new service provides customers with an additional communication channel through which they could access important e-services easily, anywhere and anytime.
The new app was announced at a briefing attended by Shared Services Affairs director Meshal Sultan al-Hitmi, Asset Affairs director Ahmed Mohamed Sharif and a number of other senior officials from different departments of Ashghal.
Assistant of Information Systems Department manager Ali Abdullatif al-Kuwari said the launch reflected Ashghal's commitment and continuous efforts to develop the services provided to customers, and facilitate access to those services for citizens, residents, government and private institutions.
Head of the Development Section in the Information Systems Department, Saad Mohamed al-Jermozi said the application which is available both in Arabic and English, is characterised by its organised easy-to-use design.
The home page includes all contents of the applications, which have been distributed within sections, most notably "My Ashghal" which contains all electronic services available only to registered users in addition to “Notifications” which allows users to notify Ashghal of anything that may cause public harm or hazard such as a hole on a road.
Other sections of the applications include “Road Status” to see the latest updates regarding the closures, diversions, and openings.
The section “Our Services” presents information and reports about the list of services provided by Ashghal to individuals, companies and government institutions.
The section “Projects” provides information about Ashghal’s programmes and main ongoing projects in the field of roads, buildings, and drainage.
The “Tenders” displays all open tenders, their details, and the participation conditions, and “FAQs” which reviews the most common questions asked by individuals or companies, with their answers.
Through the “Media Hub”, users can view the latest news, photos and videos related to Ashghal.
The application also allows users to find the nearest customer zone and identify the routes to the centre from the user’s location.
The application, which works on all smart devices, can be downloaded by typing "Ashghal" in the search field in both the Play Store for Android users and the App Store for iOS users, then choosing “Ashghal 24/7”.
In this context, Abdulla Saad al-Saad, manager of the Public Relations and Communications Department said “Ashghal 24/7” is the latest project implemented within the Integrated Customer Service Strategy launched by Ashghal in an aim to implement the best practices in the field of government service excellence.
This is in addition to the Contact Centre, which receives customer calls round-the-clock through its newly launched number “188”, and the two customer zones in the West Bay and Salwa Road. Those initiatives are based on a modern, integrated system for Customer Relationship Management, which was implemented by the programme team in co-operation with Microsoft.