The campaign provides passengers with a “new set of clear and concise” infographic guidelines and resources on each respective airline’s official website and social media platforms.
As part of the group-wide campaign, Malaysia Airlines released a video entitled ‘Fly Confidently, Fly Malaysia’ on its social media platforms showcasing its passengers on their journey for departure or arrival at Kuala Lumpur International Airport (KLIA).
It begins from home, where passengers perform contactless check-in through the airline’s mobile app or website, followed by a walkthrough of the enhanced safety and health measures at Malaysia Airlines’ main hub in KLIA.
The video also features “heightened” safety and public health measures by Malaysia Airlines in collaboration with Malaysia Airports Berhad (MAHB), Immigration and Customs departments at several customer touchpoints.
These include check-in counters, immigration and customs areas, ‘Golden’ lounges, boarding gate, in-flight and baggage collection areas.
The measures highlighted in the video, comply to the guidelines set by international and local regulatory bodies, namely the International Civil Aviation Organisation (ICAO), World Health
Organisation (WHO), International Air Transport Association (IATA), and Ministry of Health of Malaysia (MOH), which are customised to the airline’s requirements in facilitating travel under the new normal.
Malaysia Aviation Group chief executive officer, Captain Izham Ismail said, “The safety and wellbeing of our passengers and employees are important to us. Hence, we introduced the ‘Fly Confidently’ campaign to educate the traveling public on the health and safety measures that we have put in place to travel safely from pre-flight right up to arrival.
“Under this campaign we produced a series of communication resources such as infographics, travel checklist and advisories which are available on our website.
Passengers can also refer to these materials to understand the steps they can take to help prevent the spread of Covid-19.”
From July 15, Malaysia Airlines will provide its passengers a complimentary hygiene kit, consisting of a face mask, a sachet of hand sanitiser and sanitising wipe.
