In an effort to reach out to the Indian community members in Qatar and enable them access its services in a big way, the embassy is planning to introduce several technology based facilities, Gulf Times has learnt.
“These include the introduction of a mobile app, multilingual call centre, chatbots among others,” Dr Deepak Mittal, Indian ambassador disclosed recently.
"Reaching out to the community members is a continuous and ongoing exercise. With people being more and more technology oriented, we will be launching several facilities for the community members here in Qatar," he explained.
Answering a question from Gulf Times, Dr Mittal said: “The mobile app will help all the community members to reach out to us at any given time. The planning on the development of the app has been a bit slow due to the prevailing pandemic situation. The work on the app is in progress and it is being developed and tested. We will launch it at a suitable time and it will enable the community members in need to reach out to us according to their convenience.”
“Similarly, we are setting up a multilingual call centre. We are committed to it and soon we will realise both the services of the app and the call centre. We are also using more technology into our services such as the consular and labour services,” Dr Mittal said.
The Indian envoy also said that there are plans to introduce chatbots so that more people can contact the embassy without the need to make a telephone call or other forms of direct interaction. “People can check with the embassy representatives through the chatbots and get clarifications or answers to their questions. It is not very feasible always to have several telephone lines and answer all the calls. They can make use of chatbots and register their feedback, complaints or concerns,” he explained.
“We have had some good conversation with several Indian engineers and IT professionals working in Qatar and they are providing us all the support. Many Qatari companies are also eager to support the initiatives. Hopefully, we will be able to realise all these very soon,” he added.
With over, 700,000 community members, Indians form the largest expatriate group in Qatar who work in almost all walks of life in the country.
“These include the introduction of a mobile app, multilingual call centre, chatbots among others,” Dr Deepak Mittal, Indian ambassador disclosed recently.
"Reaching out to the community members is a continuous and ongoing exercise. With people being more and more technology oriented, we will be launching several facilities for the community members here in Qatar," he explained.
Answering a question from Gulf Times, Dr Mittal said: “The mobile app will help all the community members to reach out to us at any given time. The planning on the development of the app has been a bit slow due to the prevailing pandemic situation. The work on the app is in progress and it is being developed and tested. We will launch it at a suitable time and it will enable the community members in need to reach out to us according to their convenience.”
“Similarly, we are setting up a multilingual call centre. We are committed to it and soon we will realise both the services of the app and the call centre. We are also using more technology into our services such as the consular and labour services,” Dr Mittal said.
The Indian envoy also said that there are plans to introduce chatbots so that more people can contact the embassy without the need to make a telephone call or other forms of direct interaction. “People can check with the embassy representatives through the chatbots and get clarifications or answers to their questions. It is not very feasible always to have several telephone lines and answer all the calls. They can make use of chatbots and register their feedback, complaints or concerns,” he explained.
“We have had some good conversation with several Indian engineers and IT professionals working in Qatar and they are providing us all the support. Many Qatari companies are also eager to support the initiatives. Hopefully, we will be able to realise all these very soon,” he added.
With over, 700,000 community members, Indians form the largest expatriate group in Qatar who work in almost all walks of life in the country.
