The Qatar General Electricity and Water Corporation (Kahramaa) has announced its Customer Satisfaction Survey for 2021.
The annual exercise allows Kahramaa to stay abreast of customer sentiment and seek feedback to enable its relentless pursuit to enhance and improve customer experience.
“Kahramaa places it's customers and their interests at the front and centre of its business. Achieving and maintaining a high customer satisfaction level represents one of it's main corporate objectives,” a statement noted.
The survey, conducted by Nielsen Consultancy on behalf of Kahramaa until October 2021, shall cut across all customer segments. These include residential and commercial along with bulk and industrial customers.
The assessment also seeks feedback from the licensed electrical consultants and contractors, who represent customers in the building permit and service connection processes in order to gain further insight into Kahramaa’s efficiency in these critical areas.
The survey is designed to comprehensively assess the satisfaction levels across Kahramaa’s key services and the channels including customer service centers, Kahramaa call centre, online channels and Kahramaa mobile app.
In consideration of Covid-19 and as part of the preventative measures applied by Kahramaa, the surveys will be conducted through telephone and online channels. However, some surveys will also be conducted face-to-face at Kahramaa Customer Service Centres while following all precautionary and social distancing protocols as advised by the Ministry of Public Health.
The corporation has urged all its customers to participate in the survey and provide feedback.
“Kahramaa places it's customers and their interests at the front and centre of its business. Achieving and maintaining a high customer satisfaction level represents one of it's main corporate objectives,” a statement noted.
The survey, conducted by Nielsen Consultancy on behalf of Kahramaa until October 2021, shall cut across all customer segments. These include residential and commercial along with bulk and industrial customers.
The assessment also seeks feedback from the licensed electrical consultants and contractors, who represent customers in the building permit and service connection processes in order to gain further insight into Kahramaa’s efficiency in these critical areas.
The survey is designed to comprehensively assess the satisfaction levels across Kahramaa’s key services and the channels including customer service centers, Kahramaa call centre, online channels and Kahramaa mobile app.
In consideration of Covid-19 and as part of the preventative measures applied by Kahramaa, the surveys will be conducted through telephone and online channels. However, some surveys will also be conducted face-to-face at Kahramaa Customer Service Centres while following all precautionary and social distancing protocols as advised by the Ministry of Public Health.
The corporation has urged all its customers to participate in the survey and provide feedback.
