Qatar Postal Services Company (Qatar Post) has announced the launch of its automatic query service via WhatsApp and Chatbot – at (+974) 44-464-104 – to enable its wide range of customers to enquire about their shipments instantly using their registered mobile numbers and to access quick and convenient information on Qatar Post’s services.
The automated Whatsapp and Chatbot functionality provides customers with 24/7 interaction as a fast and convenient communications solution for enquiries, a press statement noted.
Customers can connect with Qatar Post using the new service to access information such as branch addresses, timings and price calculator for postal packages through automated replies.
Moreover, customers can easily track their order and receive updates on their delivery with delivery payment options.
They can also get information ahead of sending mail and packages abroad such as access to the rate calculator and the list of dangerous goods, the statement explained.
Hamid Sadiq, chief Information and Digital officer at Qatar Post, said: “We are pleased to announce the launch of the first phase of the automated query service via WhatsApp for the benefit of our customers. In its first phase, the service will include six options with the aim to bring fast, convenient and reliable information on a range of postal enquiries, from order tracking to branch timings.
“In the near future, the service will also be provided on Chatbot, in addition to adding new options as part of the second phase of service development. At Qatar Post, we are constantly looking for ways to enhance our portfolio in view of the evolving digital needs of our customers, thus increasingly improving their overall experience with us.”
As the national postal services operator in the country, Qatar Post runs a slew of local and international operations, including the shipping and delivery of mail and packages, freight forwarding, PO Box services, E-delivery and Qatar Post Premium.
More recently, it has taken up a prominent role as the delivery wing for many public and private organisations, offering B2B services for ministries, government entities and hypermarkets.
The automated Whatsapp and Chatbot functionality provides customers with 24/7 interaction as a fast and convenient communications solution for enquiries, a press statement noted.
Customers can connect with Qatar Post using the new service to access information such as branch addresses, timings and price calculator for postal packages through automated replies.
Moreover, customers can easily track their order and receive updates on their delivery with delivery payment options.
They can also get information ahead of sending mail and packages abroad such as access to the rate calculator and the list of dangerous goods, the statement explained.
Hamid Sadiq, chief Information and Digital officer at Qatar Post, said: “We are pleased to announce the launch of the first phase of the automated query service via WhatsApp for the benefit of our customers. In its first phase, the service will include six options with the aim to bring fast, convenient and reliable information on a range of postal enquiries, from order tracking to branch timings.
“In the near future, the service will also be provided on Chatbot, in addition to adding new options as part of the second phase of service development. At Qatar Post, we are constantly looking for ways to enhance our portfolio in view of the evolving digital needs of our customers, thus increasingly improving their overall experience with us.”
As the national postal services operator in the country, Qatar Post runs a slew of local and international operations, including the shipping and delivery of mail and packages, freight forwarding, PO Box services, E-delivery and Qatar Post Premium.
More recently, it has taken up a prominent role as the delivery wing for many public and private organisations, offering B2B services for ministries, government entities and hypermarkets.
